Bishal Bhandari
Technical Program Manager | Customer Success Leader
Customer-obsessed Technical Program Manager and Customer Success Leader with 10+ years of experience, including 7+ years at Microsoft driving large-scale cloud initiatives, strategic customer accounts, cluster buildouts, and edge device programs. Skilled at delivering clarity, alignment, and measurable outcomes across the full program lifecycle—from pre-sales and strategy to delivery, adoption, and long-term success.
Recognized for deep expertise in Azure, cloud/edge integration, and partner enablement, with a proven ability to resolve complex escalations, streamline operations, and accelerate time-to-value for enterprise customers. Adept at bridging engineering, product, and customer teams to ensure technical excellence and business impact.
As a U.S. Army veteran, I bring discipline, leadership under pressure, and a results-driven mindset to ensure commitments are met and programs are executed with rigor and accountability.
Open to connections and opportunities in Program Management and Customer Success roles where technology, strategy, and customer outcomes intersect.
Core Skills
Program & Project Leadership
Driving end-to-end execution of complex initiatives, aligning cross-functional teams, and ensuring timely delivery
Cross-Functional Leadership
Leading diverse teams across engineering, partners, security, and marketing
Strategic Planning & Roadmapping
Defining vision, setting priorities, and translating business objectives into actionable plans
Stakeholder Management
Building trust, managing expectations, and influencing executives, engineers, and partners without direct authority
Risk & Issue Management
Identifying dependencies, mitigating risks, and proactively resolving blockers to keep programs on track
Process Optimization & Operational Excellence
Streamlining workflows, improving efficiency, and scaling repeatable practices across teams
Technical Acumen
Understanding cloud, infrastructure, software development, and emerging technologies to bridge the gap between business and engineering
Data-Driven Decision Making
Leveraging KPIs, metrics, and dashboards to track progress, measure outcomes, and guide program pivots
Communication & Storytelling
Delivering clarity through concise reports, executive updates, and compelling narratives that align teams and leadership
Technical Acumen
Professional Experience
Microsoft / Azure IoT
Co-led Azure IoT Edge service, scaling globally across Fortune 500 and enterprise customers, driving strong year-over-year growth and expanding differentiated device experiences.
Key Achievements:
Microsoft / Azure Compute
Collaborated with hardware acquisition, Storage, and Networking teams to resolve 20+ issues in Air Gap Cloud buildout, streamlining dock-to-live (D2L) and accelerating time-to-market.
Key Achievements:
Microsoft / Azure CXP
Owned Microsoft's top global account, securing a major Enterprise Agreement renewal by aligning Cloud solutions and Windows strategy with C-level priorities.
Key Achievements:
Education
Bachelor of Science (BS) in Computer Information Technology
Minnesota State University Moorhead
Certifications
SC-900
Microsoft Security, Compliance, and Identity Fundamentals
AI-900
Microsoft Azure AI Fundamentals
AZ-900
Microsoft Azure Fundamentals
MCP 70-741
Microsoft Certified - Networking with Windows Server
MTA 98-365
Microsoft Certified - Windows Server Administration Fundamentals
Contact Me
I'm always interested in new opportunities and exciting projects. Let's discuss how we can work together!
Location
Seattle, WA